A STUDY ON COMPETENCY MODELS AND HR EXECUTION WITH REFERENCE TO LEMON TREE HOTELS

Abstract

This study investigates the potential of competence models to enhance human resources at Lemon Tree Hotels, a rapidly expanding hotel brand in India. These models aim to establish a direct correlation between the job, talents, and conduct of employees and the company's larger objectives in a service-oriented sector. This case study demonstrates how Lemon Tree makes use of skills across the board in human resources, from recruiting to training to performance reviews to career advancement. In this section of the text, the abilities that workers are expected to possess are discussed in relation to the hotel's dedication to operational excellence, customer happiness, and a welcoming environment. Consistency across hotel locations, increased staff productivity, and better service quality are all outcomes of competency-based human resource policies. In addition to this, they are useful for developing robust leadership pipelines and preparing people's strategies for the future. Competence models are critical for improving HR operations and providing Lemon Tree Hotels with a sustainable competitive advantage, according to the study's primary finding.